Refund & Cancelation
Our prime objective for our customers is to be fully satisfied with their buy. But sometimes things are not in our control. In such situation please get in touch with us and we will make all attempt to make things perfect for you. This strategy does not confine your statutory rights to cancel or withdraw you may have in connection to wrong, damaged or faulty products.
If you wish to cancel an order and stop your shipment, you can cancel it sending email request to Customer Support.
You can request a return within 14 days of receiving the order for the following reasons: if he/she dislikes the product; if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not actually in the package or otherwise.
However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. On our end the cancellation process with delivery house is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible. Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.
Our policy lasts 14 days of the date of delivery or the latest estimated date of arrival. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We reserve the right to not reimburse in the following cases:
- The product is damaged or the original packaging (shoe box, sunglasses case, dust-proof bag) is missing or damaged.
- Return code and/or order number are missing
- Unauthorized or after return deadline
The shipping, return costs and customs duties are to be paid by you unless otherwise instructed.
Also, in the case of flawed or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 14 days from receipt of the order. Please send all details to support@stylishstore.me
We do not exchange goods. It is necessary to make a return request for the product that you wish to return and create a new order.
Receipt & Complaints
At the time of receipt, it is the Client’s responsibility to verify that the receipt of the goods corresponds with that on the order, that the information on the invoice is correct, and that the condition, documentation and packaging are intact. In the case of there being any visible marks which suggest that the goods may be damaged, it is the responsibility of the Client to make a note of this on the delivery receipt (whether digital or paper), stating that the merchandise is damaged. If the merchandise is accepted without this being done, it will invalidate any later claims made by the us.
In the event that a situation should occur such as that mentioned in the above clause, an issue report (hereinafter known as the ticket) will need to be initiated through our Customer Support.
Complaints from the Client are accepted 24 months following receipt.
Payments
Payment for the goods ordered is charged before shipping of goods has been made. Transactions will appear on your credit card statement in the same currency as your order. Please note that transactions on your credit card may carry difference in exchange rates, if calculated to another currency. We will not bear the cost of the use of the credit cards. If you transfer via bank, you will not be covered by the rules of chargebacks. In case of transfer via bank, please request invoice from our Customer Support.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us.
Returning Shipment
To return your product, you should mail your product to the address we will send to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.